Traveller reviews play a pivotal role in shaping companies’ policies and influencing consumer decisions. Here at Jayride, our service connects travellers with over 3,700 professional airport transport providers. Traveller reviews are integral to enhancing satisfaction, fostering loyalty, and helping us continuously improve ours and our partner’s services.
Jayride is committed to continuous improvement, a commitment that is deeply rooted in customer feedback. We believe in the power of authentic and trustworthy reviews, allowing our customers to get the clearest picture of the service level we and our partners provide. Every traveller is invited to share their experience with us, providing invaluable insights that help us refine our services ongoing.
Writing a review for Jayride is a straightforward process. After making a booking, each traveller can complete a short satisfaction survey on the online confirmation page and will then receive an email 1 day later inviting them to share their booking experience via Trustpilot. Once they have completed their transfer, they will also receive an email inviting them to review their transport company.
Trustpilot is a leading global review platform that promotes transparency and trust between businesses and customers. Jayride collaborates with Trustpilot, inviting travellers to share their experiences, ensuring all reviews are genuine, and actively engaging with feedback to continuously improve our services.
Trustpilot has established guidelines for both reviewers and businesses to maintain the integrity of their platform. For reviewers, they are required to share only genuine experiences and opinions on the website. Reviews should be based on actual experiences, and reviewers are asked to provide as much detail as possible.
For businesses, Trustpilot requires them to treat all reviewers equally, meaning they cannot offer incentives to customers for writing positive reviews or discourage negative ones. Businesses are also not allowed to write reviews for themselves or their competitors. They are encouraged to engage with the reviews, both positive and negative, and respond in a respectful and helpful manner.
By partnering with Trustpilot, we are not only able to collect and respond to customer feedback but also assure travellers that the reviews they read are authentic and reliable. Trustpilot’s software automatically detects and flags reviews that may be inauthentic or violate their guidelines. This commitment to authenticity and trustworthiness mirrors our dedication to providing a transparent and honest platform.
At Jayride, we value the authenticity and trustworthiness of our reviews. Our review process is designed to ensure that all feedback comes from genuine customers who have used our services and only travellers with confirmed bookings are sent automatic review requests. This invitation allows each traveller to share their experience, providing us with first-hand insights.
Our partnership with Trustpilot demonstrates our commitment to ensuring the integrity and authenticity of reviews. Trustpilot has stringent policies in place to verify the authenticity of reviews. When a review is posted on Trustpilot, it undergoes a rigorous verification process. Trustpilot’s software automatically detects and flags reviews that may be inauthentic or violate their guidelines, which are then checked by their Compliance Team.
Our commitment to ensuring customer satisfaction is reflected in our comprehensive support services. We have a dedicated team of over 50 customer service professionals who are readily available to address any potential customer concerns or enquiries, with the objective of resolving individual issues in a timely manner. Travellers have the convenience of reaching out to Jayride’s customer support via multiple platforms, including email, web chat, and phone. Helpful tips are provided throughout the Jayride booking process and all confirmation emails contain traveller support messaging. There is also an online help centre for any questions which may arise
Jayride understands that your plans may change. Cancellations can be made directly on our website by visiting ’Manage my Booking’. We guarantee a 100% refund on cancellations, with no cancellation fees, as long as we’re notified no less than 48 hours before your scheduled pick up time.
We understand that sometimes not all travel arrangements go to plan. In the case of quality and service complaints, Jayride.com acts as the mediator working towards the best possible resolution for all parties involved. In instances where we encounter negative reviews, our approach is to directly engage with travellers who may have experienced less than satisfactory services. This engagement process entails gaining an understanding of the traveller’s concerns, investigating the matter, and striving to find a resolution.
In the event that a traveller raises a concern relating to one of our transport partners, we commence an investigation process. This involves a thorough review of relevant communications and a dedicated effort to resolve any disputes that may have arisen. Subsequent to this, we continue to work closely with our transport companies with the aim of enhancing service quality and offering. All transport companies agree to our Transport Company Agreement.
We are committed to the continuous improvement of our services, from the initial booking experience to the completion of your journey. To ensure we are meeting your expectations, we will send you a feedback form via email following your reservation and requests for reviews on the booking process and the transport company following your transfer. When writing your review, please remember that:
We don’t just collect reviews; we learn from them by identifying areas of success and opportunities for improvement when things have not gone to plan. This feedback has led to significant enhancements in our service, from refining our selection of transport partners to expanding and improving our operational areas.
We believe that our customers’ voices are the most valuable tool for improvement. As we look to the future, we will continue using customer feedback as a cornerstone of our service development strategy, utilising the feedback to analyse and assess how we can improve our services moving forwards.
In conclusion, customer reviews are more than just feedback at Jayride; they are a driving force for our continuous improvement. Our review policy, centred on authenticity and trustworthiness, ensures that every voice is heard, and every experience is used to enhance our services. By choosing Jayride, customers are not only opting for a reliable transport service but they are also joining a community dedicated to excellent customer service.
