This is Jayride’s Terms and Conditions (Terms), which you have accessed through our website. Please take a moment to read these Terms carefully before continuing to access our website and/or making a booking with a transport provider.
In particular please note the information in the following parts of these Terms :
For a better understanding about how we govern the use of our website, please read these Terms together with our Privacy Policy and Cookie Statement.
These Terms are made up of 2 parts. Part 1 deals mainly with the terms that will apply to you when you make bookings for ground transport with Transport Providers, whose particulars appear on our website.
Part 2 deals generally with terms that will apply to you when you access our website, whether or not you make a booking. You should read both Parts 1 and 2.
To proceed further, you confirm to us that you:
If you do not agree to accept these Terms, you must stop using the website.
This part sets out the terms and conditions that will apply between you and us, acting as the agent of the Transport Provider, whose particulars are included on our website booking platform and with whom you choose to make a booking.
Jayride.com is a website owned and operated by Jayride Group Limited (Jayride, us, we and our) ACN 155 285 528, an Australian company with its principal place of business at Level 2, 11-17 York Street, Sydney NSW 2000, Australia.
Our website is an online booking platform that allows you as a user to gather information on available ground transport companies listed on our website ( Transport Provider), their vehicles, availability, prices etc, and to make bookings with a Transport Provider that you select.
Jayride acts as the agent of each Transport Provider, which is an independent and separate entity to us. As their agent, our platform displays various ground transport options of various Transport Providers, and you then get to choose a Transport Provider who offers you the transport service that best meets your needs. The Transport Provider is responsible for providing the transport service to you and/or any passengers that are part of your booking (Transport Services). Jayride itself does not provide Transport Services. See further Our Responsibility and Disclaimer
Our website allows you to make bookings for ground transport services directly with a Transport Provider you choose.
If your booking is made with a Transport Provider outside Australia, you understand and agree that your personal information necessary to make your booking will be transferred to the overseas Transport Provider in order to service your booking. See our Privacy Policy.
To make a booking, follow the online booking steps once you have chosen a Transport Provider. It is your responsibility to ensure that all the details entered when you make a booking are accurate. Neither we, nor the Transport Provider, is responsible if you have not provided correct information as part of your booking. See Cancellations, Refunds and Changes below for more information.
Corrections made after the booking has been confirmed will be considered to be a change to, or a cancellation of, your booking. See Cancellations, Refunds and Changes below for further details.
By entering your payment details when prompted and clicking ‘confirm payment’, you are also entering into an agreement with the Transport Provider. Your contract with us is limited to the matters covered in these Terms, which include details concerning how to make a booking, and what you can expect after a booking is made. Jayride receives a fee for providing this service as agent of the Transport Provider. Please note that, when you click ‘confirm payment’ you are then contracting directly with the Transport Provider you have selected, and so you may be bound by any terms and conditions of the Transport Provider, which you can request from your Transport Provider directly.
Your booking is confirmed once a booking confirmation voucher is generated. It will include your Jayride Booking ID and other relevant details of your booking. A copy of your booking confirmation voucher will be sent to the email address you provided at the time of your booking. You may need to present your booking voucher to the driver to board the vehicle. Therefore, we recommend that you print your voucher.
Once your booking is confirmed, your chosen Transport Provider will contact you to arrange your Pick-up Departure Time and Meeting Point. The Transport Provider may contact you a few hours before your Pick up Departure Time. But, to avoid last minute difficulties, we recommend that you contact your Transport Provider directly to confirm Pick-up Departure Time and Meeting Point before your travel day.
All prices listed on our website are inclusive of taxes, tolls, airport parking, admin and agency fees.
The prices also include one (1) checked bag and one (1) carryon bag per passenger. See Baggage allowance for more details. The transfer details on your booking page will list any other features that are included in the price. Any extras, or other requests you make, may incur additional costs that must be paid directly to the Transport Provider.
The credit or debit card you use to pay the price for the booking will be charged by Jayride immediately at the time of confirming your booking.
The price may be displayed in your preferred currency and is estimated based on current exchange rates. Final payment will be settled in the currency of choice of the Transport Provider. The currency will be displayed on the booking details page. You may be charged a fee by your bank even if the charge is processed in the original currency of your payment method.
Refunds of the price paid for a booking are permitted only in certain situations — please read Cancellations Refunds and Changes below. Note that fees or charges added by your card provider are not refundable by us or the Transport Provider. You will need to contact your card provider.
From time to time, we run promotions and offer discounts. The majority of our discounts are visible on our website. These discounts are not automatically added to the price and so, you will need to activate the offer by clicking the relevant link. Offers are for limited times only and may be subject to certain conditions.
Each passenger is entitled to one (1) checked standard (size) and one (1) carry-on bag. Extra baggage exceeding permitted dimensions (and other items such as golf bags, skis etc.) must be declared at the time of booking and may result in additional fees/charges payable to the Transport Provider. Extra baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and your booking may be declined if the Transport Provider is unable to accommodate them. You may be required to upgrade your vehicle type.
Passengers will be liable for all expenses incurred for excess baggage and other items not declared at the time of booking and the Transport Provider may decline to service your booking. See also Special requests or requirements.
All special requests are subject to the ability of the Transport Provider to meet those requests. Any special requests will be passed on to the Transport Provider at the time of booking. We cannot guarantee that any special request will be met by the Transport Provider. We recommend you contact the Transport Provider directly before your Pick-up Departure Time to confirm your special requests. Extra fees may apply and, if so, you will need to pay them directly to your Transport Provider. Note the following about certain special requests:
All infants and children count as passengers and must be included in the total number of passengers at the time of the booking. Children are regarded as being over 12 months and up to 14 years. Infants are 12 months and under.
Child/infant seats are not automatically added to the booking. It is your responsibility to request a child/infant seat at the time of the booking. Some Transport Providers do not provide child/infant seats and so you should check this with the Transport Provider. Where they are available, they are subject to availability and additional fees may apply and, if they do apply, you must pay them to the Transport Provider.
If you wish to bring your own child seat, click the option BYO Child Seat, and select the child age and child seat type. Please check with your Transport Provider if your seat is compatible with the vehicle. Neither Jayride nor the Transport Provider is responsible if your child seat is not compatible with the vehicle if you have not checked this with the Transport Provider beforehand.
At present, not all Transport Providers listed on our website are equipped to provide appropriate access for persons with disabilities (including wheelchair access). If you or any of the passengers travelling with you has any medical condition or disability that may affect your transfer, please contact us at Contact Support before you make your booking in order to let our team know what your special needs/requirements are.
You are entitled to receive a 100% refund on your booking with no cancellation fee, so long as the cancellation is made, and received by us, more than 48 hours before your Pick-up Departure Time.
You are not entitled to a refund on your booking, if your cancellation is received by us 48 hours or less before your Pick-up Departure Time, or if you do not use the services for any reason other than due to the fault of the Transport Provider-see No show by you and/or being late and No show or failed pick up due to events beyond control of Transport Provider.
Return transfers have a separate booking ID and so if you wish to cancel both legs of a booking, you need to manage them separately. If you cancel only one transfer and not the other, you will not be eligible for a refund for the non-cancelled part of the transfer.
All refunds will be processed as quickly as possible. It can take up to 7 business days for the funds to appear in your account. Please note that fees added and charged by your card provider are not refundable by Jayride. You should contact your bank or credit card issuing company directly. If you have not received your refund within 7 business days, please Contact Support
If you want to change a confirmed booking, you can change it at any time 48 hours or more before your Pick-up Departure Time. You may request the change directly with your chosen Transport Provider, or by contacting us via Contact Support and completing the form. The change will be effective when we receive the request from you. If you make the change request directly with your chosen Transport Provider, the change will be effective only when the Transport Provider confirms the change request with you.
If you want to change your Booking less than 48 hours before your Pick-up Departure Time, you must contact the Transport Provider directly. In this case, your requested change will be subject to the Transport Provider’s terms, and the change will not be considered effective until the Transport Provider confirms the change request with you. No refund will be provided if the Transport Provider is unable to accommodate your request and there may be an extra charge levied by the Transport Provider if it is able to accommodate your changed booking, and you accept this offer from the Transport Provider.
If you change your booking 48 hours or more before your Pick-up Departure Time, and this results in the total price of your new booking:
If your Transport Provider cancels your booking or needs to make a major change to your booking, we will inform you as soon as reasonably possible after we become aware of this. In this case, Jayride will try to arrange an alternative Transport Provider for you, but if this is not possible, you are entitled to a full refund of the price paid by you for the affected part of the trip you do not take because of the cancellation or change, and we will have no further liability to you.
It is the responsibility of all passengers to wait for the transfer at the pick up location detailed in your booking confirmation voucher, or as otherwise arranged and agreed between you and your Transport Provider. You should be at that location at least 15 minutes before the Pick-up Departure Time agreed with, or notified by, the Transport Provider.
If you do not use the Transport Services (for example you are a “no show”) and you have not cancelled your Booking 48 hours or more before your Pick-Up Departure Time, you will not be entitled to a refund.
Some Transport Providers charge extra for waiting time and, if they do, you will be responsible for paying those charges to the Transport Provider. The minimum wait time (for which there is no charge), where the Pick-up Departure Location is at, or outside, a hotel or the domestic terminal of an airport, is 30 minutes after the Pick-up Departure Time, and where the Pick-up Departure Location is at, or outside, the international terminal of an airport, is 45 minutes after the Pick-up Departure Time. These minimum wait times apply only to private transfers–they do not apply where your booking is for a share shuttle service , which is one where your booking is for a vehicle that is shared with other passengers, who are not part of your booking.
If you are delayed and arrive at the Pick-up Departure Location after the Pick-up Departure Time, but before the end of the minimum wait time, and the driver is not there (and you did not notify Jayride, the Transport Provider or the driver in advance that you would be delayed) you must contact your Transport Provider as soon as possible and you must also notify Jayride of the delay by clicking here. If you cannot contact the Transport Provider, make sure you do not miss your flight or other onward travel connection and make alternative transport arrangements.
If you believe that you may be delayed, you must contact your Transport Provider as soon as possible. Note that depending on the extent of your delay, there can be no assurance that the Transport Provider will be able to service your booking at that later time. If you fail to contact your Transport Provider and Jayride to advise them of the delay, this will be considered a passenger No-show and you will not be eligible for a refund. But, with all delays, Jayride will offer to try to organise an alternative transport service for you, and if you agree to this, this will be treated as a new booking for which you will need to pay.
If you are at the Pick-up Departure Location at the Pick-up Departure Time, and the Driver is not there within 15 minutes of the Pick-up Departure Time, and the driver or Transport Provider has not contacted you, before you leave the Pick-up Departure Location, you must contact the Transport Provider on the contact details you were given when your booking was confirmed and also the driver if you have been provided their contact details . If you cannot contact either of them, make sure you do not miss your flight or other onward connection and make alternative transport arrangements. You must also contact Jayride as soon as possible by clicking here and completing the form. You should provide any evidence that your driver was not at the Pick-up Departure Location at, or within 15 minutes after, the Pick-up DepartureTime, including that you tried to contact the Transport Provider (and the driver, if you were given their contact details). . If the no-show by the driver is due to the fault or neglect of the Transport Provider or the driver, you will be entitled to a full refund except if Jayride offers to arrange an alternative transport service for you and you agree to Jayride doing this for you. If we do provide an alternative transport service, there will be no extra charge unless you make changes to the booking.
If the Transport Provider does not pick you up for any reason that is not due to the fault or neglect of the Transport Provider, the driver, or is otherwise due to a reason outside or beyond the reasonable control of the Transport Provider or the driver, (and you are at the Pick-up Departure Location at the Pick-up Departure Time), no refund will be provided to you, unless the Transport Provider agrees to waive its charge. Examples of where the Transport Provider or driver is not at fault, or the circumstances are beyond the reasonable control of the Transport Provider or driver, include your flight or other transport being delayed or cancelled, you missing flights or other transport connections, unanticipated adverse traffic or road conditions or incidents, industrial action, unanticipated adverse weather conditions etc. In these circumstances, if the Transport Provider does not agree to waive its charge, you will not receive a refund.
We strongly recommend that you travel with your own travel insurance, which is adequate for your needs.
At the time of your travel, if you experience any problems in connection with the Transport Services, you must contact your Transport Provider before contacting us.
After your travel time, please Contact Support to submit your complaint, providing us with as much information and evidence you can, within 28 days after the arranged Pick-up Departure Time. We will initiate an investigation and check the information with your chosen Transport Provider. Note that after you have made a booking, we are able to review email communications between you and your chosen Transport Provider in connection with the booking.
Failure to notify us or the Transport Provider concerned of your complaint as quickly as possible may affect our ability to investigate the matter. Please note that we will act only in matters that are under our scope according to these Terms.
If you wish to report an issue about our online booking process or our Support Service, please address your complaint to Contact Support.
We act as an agent for the Transport Providers with whom you may choose to make your booking. All Transport Providers are independent of, and separate to, Jayride. We are not a transport company and do not provide the transport and so do not accept responsibility for the actual provision of the Transport Services. The information displayed on our website, concerning the Transport Provider and Transport Services, including vehicle type, availability, and any terms and conditions applying to the Transport Services, is provided to us by the relevant Transport Provider or their agents (other than us). We rely on the accuracy of the information provided to us by the relevant Transport Provider and so, unless we have incorrectly uploaded the information provided to us by Transport Providers, we are not responsible for such information, but each Transport Provider has confirmed to us that the information they have provided to us is true and correct in all material respects.
Jayride (including our employees, officers and directors) takes no responsibility for the acts or omissions of, or for any loss or damage of any kind arising out of or in connection with your dealings with, a Transport Provider, its driver, or for any loss or damage caused by the a Transport Provider or its driver, or the performance by them of the Transport Services. Our respective rights and obligations to you, are set out in these Terms.
Despite the above, no provision of these Terms will purport to exclude liability arising under applicable law if, and only to the extent, such liability cannot be lawfully excluded. See Disclaimer
We strongly recommend that you travel with your own travel insurance, which is adequate for your needs.
These Terms set out some general information regarding our website and the terms that will govern your access to, and use of our website, irrespective of whether or not you make a booking with a Transport Provider.
Our website may contain certain content added by people other than us. We do not endorse, sponsor or approve any user or third party generated content.
You accept that our website may not operate on a continuous basis and may be unavailable from time to time (including for maintenance purposes).
You may only access and use the website (including any incidental copying that occurs as part of that use) for your own personal and non-commercial use.
You must not add any content to the website:
In using the website you agree:
We will reject and/or remove any Content where we believe, in our sole discretion, that any such activities have occurred.
We own or licence from third parties all rights (including copyright and other intellectual property rights) subsisting in our website, and in all of the material (including all text, graphics, logos, audio and software) published, used or made available on this website (Content). All such rights are reserved.
Your use of our website and use of, and access to, any Content does not grant or transfer any rights, title or interest to you in relation to the website or the Content. However, we do grant you a licence to access the website and view the Content on the terms set out in these Terms.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal, non-commercial use only, and you may draw the attention of others to the Content. You may not otherwise, in any form or by any means:
without our prior written permission or, in the case of third party material, from the owner of the copyright (or other intellectual property rights) in that material.
If you breach any of these Terms, then (without limiting your other liabilities) your authorisation to use the website automatically ends and you must immediately destroy any downloaded or printed materials.
Where applicable, if you choose to post or add any content onto the website, and or our social media accounts, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.
You agree that we may use any information provided by you in conjunction with the website or making a booking for Transport Services for distribution to third parties, which may involve the provisions of such information to overseas entities from time to time. Any personal information provided by you in conjunction with the website (including when making a booking for Transport Services) will be dealt with in accordance with our privacy policy, which can be accessed by clicking on the following link: Privacy Policy.
We may offer links on the website to the websites of third parties. Such links are provided only as a convenience. We do not review the content of such websites, and neither endorse, nor are we responsible for, any content, advertising, products, services or other materials on or available from such third party websites. You assume full responsibility for your use of third party websites. Such websites may be governed by terms and conditions different from those of Jayride, and you should review the terms and privacy policies of those third parties before using their websites.
Except for any loss or damage that is caused by the willful default or gross negligence of Jayride in circumstances where Jayride is not acting as the agent of the Transport Provider, , we exclude, to the maximum extent permitted by applicable law, all liability for any loss or damage, however caused which you may suffer directly or indirectly in connection with your use of the website or any linked Jayride website. This exclusion includes any loss or damage caused by loss of data, interruption of business or any consequential or incidental damages, or any loss arising out of your use of, or reliance on, information contained on, or accessed through, the website. Also, to the full extent permitted by applicable law, any condition or warranty which would otherwise be implied into these Terms is hereby excluded.
Despite the above, no provision of these Terms attempts or purports to exclude liability arising under applicable law if, and to the extent, such liability cannot be lawfully excluded.
If under any applicable legislation any condition or warranty or provision is implied, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited, where the breach of that condition or warranty relates to a service, to:
If none of the above is permitted under applicable legislation, then our liability is to be limited to the maximum extent permitted by applicable legislation.
We also accept no liability for any failure to comply with these Terms where such failure is due to circumstances beyond our reasonable control.
You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.
Where any information made available on the website contains opinions or judgments of third parties:
Responsibility for the content of any advertisements appearing on the website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.
You must not assign, sub licence or otherwise deal in any other way with any of your rights under these Terms.
If a provision of these Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
Each party must at its own expense do everything reasonably necessary to give full effect to these Terms and the events contemplated by them.
Ignoring any other provisions of these Terms that may say otherwise, any provision of these Terms that imposes or contemplates continuing rights or obligations on you or us will survive the expiration or termination of these Terms.
If we waive any rights available to Us under these Terms on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
Headings of the sections are for reference purposes only and will not be used to interpret or construe these Terms.
These Terms are governed and interpreted in accordance with the laws of the State of New South Wales and the Commonwealth of Australia.
You agree that any dispute that may arise between you and us in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in New South Wales, Australia.
We update these Terms from time to time, so please refer to this page regularly. A printed version of these Terms will be stored and you can request it.
This page was last updated on 8 Nov 2023.
